Proudly working with every segment of the global attractions industry
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“After sharing Josh Liebman's book, The Hospitality Mentality' with my team of over 200 employees, I witnessed a remarkable shift in their approach to hospitality. Inviting him to speak was the icing on the cake, leading to an even deeper understanding and implementation of his principles, ultimately enhancing our guest interactions, and solidifying our reputation for exceptional service.”
— Ryan Stana, Chairman and CEO, RWS Global
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“Josh’s energy, engagement, and insights had our crew members focused on how they could deliver over the moon experiences for our guests. We had the opportunity to come together to discuss how we can all be successful even when service breaks down. Hands down, one of the best trainings our crew has experienced.”
— Chance Sanford, Guest Experience Director, Space Center Houston
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“Josh's ability to blend theoretical insights with practical strategies provided valuable tools to enhance our service delivery. His dynamic approach and in-depth knowledge were not only enlightening, but also highly engaging.”
— Glenn Andre Viste Bøe, Managing Director of Parks, Lund Gruppen
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“The Guest Experience Workshop was extremely beneficial to our team. Learning new ways in which we can have a positive, memorable, and lasting guest experience has already started to show in our online guest reviews. Scores are already going up!”
— Gustavo Baptista De Faria, Human Resources and Administration Manager , 360 Chicago
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“We were impressed with the course content, the real-world examples shared, and the practical applications that have assisted in the positive shift in our company culture.”
— Daine Appeberry, Senior VP of Operations, Audubon Nature Institute
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“Josh has been an incredible asset to our company. His knowledge and professionalism have been instrumental in enhancing our training program.”
— Christian Vozza, VP of Marketing and Operations, Congo River Golf
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"Josh consistently demonstrates innovation and problem-solving skills. His ability to think outside the box and find creative solutions to challenges is truly commendable. One of Josh's standout strengths is his dedication to guest focus and guest relations. He consistently goes above and beyond to provide superior guest service, setting and exceeding expectations."
— Tim Murphy, Former CEO, Boomers Parks
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“Josh delivers hospitality training that is both relatable (he’s certainly been there and done that!) and insightful. His practical experience is backed by serious research into guest behavior and the benefits of service recovery. The right mix of meaningful group problem solving activities and Josh’s engaging delivery style left our team feeling renewed and ready to continue to create raving fans for the Midway!”
— Mark Berlin, Director of Operations, USS Midway Museum
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"Josh's influence can transform your operational mindset and place you at the pinnacle of customer satisfaction within your industry."
— Luke Schueler, CO-Founder/Owner & COO, Flying Squirrel Sports
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“Josh and his 'Hospitality Mentality' are leading the way in our industry to support people-centric learning and development investments that have the possibility of infinite returns. With his engaging enthusiasm and authentic passion to empower all team members to create memorable experiences, Josh is able to inspire everyone, from the first-timers to the most seasoned professionals.”
— Alessandro Zamperla, President & CEO, Central Amusement International Inc.
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"Josh has helped build up our team and guest experience and gave us the tools we need for trainings and guest service recovery."
— Jon Pausley, CEO, Arnolds Park Amusement Park
