Create raving fans through your guest experience.
We need to redefine customer service. Too often we hear terms like “treat the customer with respect,” “smile at all times,” “put yourself in the guest’s shoes,” or “customer service is just about being nice.”
While these are all pleasant and agreeable, they echo off the walls so much that they’ve lost a lot of their meaning.
It’s time for a new way of looking at service delivery, hospitality standards, and the overall guest experience.
Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. Josh is a serial entrepreneur, consultant, and speaker.
Josh’s educational background includes a Bachelor’s Degree in Theme Parks and Attractions Management, along with a Master’s Degree in Hospitality & Tourism, both from the University of Central Florida’s Rosen College of Hospitality Management.
Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, and Cedar Fair. Josh has been integral to the openings of multiple attractions in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more.
Josh is Co-Host of the AttractionPros Podcast, which has been recognized as the leading resource for attractions industry professionals. AttractionPros has published hundreds of interviews with the most influential attractions industry leaders, offering a wide range of insights for those building their careers in the industry.
In December 2023, Josh published his first book, The Hospitality Mentality: Create Raving Fans through Your Guest Experience.
Get in touch.
josh@liebmanleisure.com
(305) 632-4443